Refund Policy

1. Overview and Scope

This Refund Policy applies to all services provided by SummitBridge Virtual Services ("Company," "we," "us," or "our") to clients ("you" or "Client"). Because we provide professional service-based work — including virtual assistant support, email and calendar management, data entry, document preparation, administrative process setup, customer service outsourcing, and bookkeeping and invoicing support — our refund policy reflects the nature of service delivery, where time and resources are invested upon engagement.

We stand behind the quality of our work and are committed to client satisfaction. This policy is designed to be fair to both parties while protecting the investment of time and resources made by our team. Please read this policy carefully before engaging our services. By engaging SummitBridge Virtual Services, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.

2. Seven-Day Satisfaction Guarantee for New Clients

We offer a 7-day satisfaction guarantee for new clients engaging SummitBridge Virtual Services for the first time. This guarantee applies to the initial service period only and is subject to the following conditions:

• The 7-day period begins on the date services officially commence, as confirmed in your Service Agreement or welcome communication.
• If you are not satisfied with the quality of services delivered during the first 7 days, you may request a full refund of any fees paid for that initial period.
• To qualify, you must submit a refund request in writing to andrewparkerii@gmail.com within 7 calendar days of the service start date.
• Your refund request must include a description of the specific concerns or reasons for dissatisfaction.
• Upon receipt of a valid request, we will first attempt to address your concerns and offer a service correction. If the issue cannot be resolved to your satisfaction, a full refund of the initial period fees will be issued.
• The 7-day satisfaction guarantee applies only to new clients and only to the first engagement with SummitBridge Virtual Services. It does not apply to subsequent projects, renewals, or additional service agreements.

3. Partial Refund Conditions

Outside of the 7-day satisfaction guarantee period, partial refunds may be considered under the following circumstances:

• Service Interruption by Company: If SummitBridge Virtual Services is unable to complete a project or deliver agreed-upon services due to circumstances within our control, a prorated refund for undelivered work will be issued.
• Overpayment: If a billing error results in an overpayment, the excess amount will be refunded or credited to your account at your election.
• Prepaid Services Not Yet Rendered: If you have prepaid for a service package and elect to cancel before services are fully rendered, you may be eligible for a partial refund of the unused portion, subject to the deduction of any administrative fees and the value of work already completed.
• Significant Quality Deficiencies: In cases where delivered work is demonstrably below the agreed-upon quality standards and the deficiency cannot be corrected through revision, we will work with you in good faith to determine an appropriate partial credit or refund.

Partial refund amounts will be calculated based on the proportion of services not yet rendered at the time of the refund request, minus any applicable administrative or processing costs.

4. Non-Refundable Situations

The following situations are generally not eligible for refunds:

• Completed Work: Services that have been fully delivered and accepted — including completed data entry projects, finalized documents, implemented processes, or delivered administrative work — are non-refundable, as the time and resources of our team have been fully expended.
• Custom Projects: Work that has been custom-designed or developed specifically for your business (such as bespoke SOPs, custom workflow designs, or tailored process documentation) is non-refundable once work has commenced, as these projects require significant upfront investment of time and expertise.
• Change of Mind After Commencement: If you decide you no longer need the services after work has begun, and the work has been performed as agreed, no refund will be issued for the completed portion.
• Client-Caused Delays: If a project is delayed or cannot be completed due to your failure to provide required information, access, approvals, or materials in a timely manner, no refund will be issued for time already invested by our team.
• Third-Party Costs: Any fees paid to third-party platforms, software subscriptions, or vendors on your behalf are non-refundable.
• Rush or Priority Service Fees: Additional fees charged for expedited or priority service delivery are non-refundable once the work has been initiated.

5. How to Request a Refund

To initiate a refund request, please follow these steps:

1. Contact us by email: Send your refund request to andrewparkerii@gmail.com with the subject line "Refund Request — [Your Business Name]."
2. Include required information: Your refund request should include your full name, business name, the date services commenced, the invoice number(s) in question, the amount you are requesting to be refunded, and a clear explanation of the reason for your request.
3. Allow time for review: Our team will acknowledge receipt of your request within two (2) business days and will complete our review within five (5) business days of receipt.
4. Provide supporting documentation: If applicable, provide any supporting documentation that supports your claim, such as examples of work that did not meet agreed-upon standards.

We are committed to handling all refund requests promptly, professionally, and with genuine care for your satisfaction.

6. Refund Processing Timeline

Once a refund has been approved, the following timeline applies:

• Approval Notification: You will receive written confirmation of refund approval within five (5) business days of submitting your request.
• Processing Time: Approved refunds will be processed within 5 to 10 business days of approval.
• Method of Refund: Refunds will be issued using the same payment method originally used for the transaction, unless otherwise agreed in writing.
• Bank Processing Times: Please note that once a refund is processed on our end, your bank or financial institution may require additional time to post the refund to your account. This is outside of our control and typically takes 3 to 5 additional business days.

7. Dispute Resolution

If you are dissatisfied with our decision regarding your refund request, we encourage the following escalation process:

1. Direct Discussion: Contact us directly at andrewparkerii@gmail.com or by phone at 501-247-1400 to discuss your concerns. We are committed to finding a fair resolution and will make every reasonable effort to address your concerns.
2. Written Escalation: If your concern is not resolved through direct discussion, submit a written escalation to andrewparkerii@gmail.com with the subject line "Escalated Dispute — [Your Business Name]" detailing the nature of the dispute and the resolution you are seeking.
3. Good-Faith Negotiation: Both parties agree to attempt to resolve any dispute through good-faith negotiation before pursuing any formal legal remedies.
4. Formal Resolution: If the dispute cannot be resolved through negotiation, it shall be resolved in accordance with the dispute resolution provisions set forth in our Terms and Conditions, including the governing law of the State of Texas.

Our goal is never to have a dissatisfied client. We will always make a genuine effort to understand your concerns and find a resolution that is fair and reasonable.

8. Policy Updates

SummitBridge Virtual Services reserves the right to modify this Refund Policy at any time. Updates will be posted on our website with a revised effective date. Your continued engagement of our services following any such modification constitutes your acceptance of the updated policy.

9. Contact Information

For all refund inquiries, please contact:

• Email: andrewparkerii@gmail.com
• Phone: 501-247-1400
• Address: SummitBridge Virtual Services, 429 Shasta St, Desoto, TX 75115-1212

This Refund Policy was last updated on June 18, 2026.