Privacy Policy

1. Introduction

SummitBridge Virtual Services ("Company," "we," "us," or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our services.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last Updated" date of this policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates.

2. Information We Collect

2.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us when you express interest in obtaining information about us or our services, when you participate in activities on our website, or otherwise when you contact us. The personal information we collect may include:

• Contact Information: Name, email address, mailing address, phone number.
• Business Information: Company name, business type, business size, and industry.
• Financial Information: Payment method details (processed securely through third-party payment processors — we do not store full payment card numbers).
• Communication Data: Messages, inquiries, and correspondence you send to us.
• Account Credentials: Where applicable, login credentials for systems we manage on your behalf (stored securely and used solely for service delivery).

2.2 Information Collected Automatically

When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

• IP address and approximate geographic location
• Browser type and version
• Operating system
• Pages visited and time spent on each page
• Referring website or URL
• Date and time of your visit
• Clickstream data

2.3 Cookies and Tracking Technologies

We may use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your interactions with our website. Cookies are small data files stored on your device. We use the following types of cookies:

• Essential Cookies: Necessary for the website to function properly. These cannot be disabled.
• Analytics Cookies: Help us understand how visitors interact with our website so we can improve user experience.
• Preference Cookies: Allow the website to remember choices you make (such as language or region).

You can control cookie settings through your browser. Disabling certain cookies may affect the functionality of our website.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, operate, and improve the virtual assistant and business support services you have engaged us for.
• Communications: To respond to your inquiries, send service updates, and provide information you request.
• Billing and Payments: To process invoices, track payments, and manage your account.
• Service Improvement: To analyze how our services are used and identify opportunities to improve quality and efficiency.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.
• Security: To detect, investigate, and prevent fraudulent transactions and other illegal activities.
• Marketing: With your consent or where permitted by law, to send you information about our services that may be of interest to you. You may opt out of marketing communications at any time.

4. Disclosure of Your Information

4.1 Third-Party Service Providers

We may share your information with third-party vendors and service providers that perform services on our behalf, including:

• Payment processing companies
• Email and communication platforms
• Cloud storage and data management providers
• Website hosting and analytics services
• Project management and collaboration tools

These third parties are contractually obligated to use your information only as necessary to provide services to us and in compliance with applicable privacy laws.

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency). We may also disclose your information to:

• Enforce our Terms and Conditions or other agreements
• Protect the rights, property, or safety of SummitBridge Virtual Services, our clients, or others
• Investigate potential violations of our policies

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.

4.4 No Sale of Personal Information

SummitBridge Virtual Services does not sell, rent, or trade your personal information to third parties for their marketing purposes.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Client Records: Retained for a minimum of seven (7) years after the end of the client relationship to comply with tax and accounting obligations.
• Communication Records: Retained for a minimum of three (3) years after last contact.
• Website Analytics Data: Retained for up to twenty-four (24) months.
• Inactive Prospect Data: Deleted or anonymized after two (2) years of inactivity.

When personal information is no longer needed, we will securely delete or anonymize it.

6. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Right to Access: Request a copy of the personal information we hold about you.
• Right to Correction: Request that we correct inaccurate or incomplete information.
• Right to Deletion: Request that we delete your personal information, subject to certain exceptions.
• Right to Restrict Processing: Request that we limit how we use your information in certain circumstances.
• Right to Data Portability: Request a copy of your information in a machine-readable format.
• Right to Object: Object to our processing of your personal information for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on consent, withdraw that consent at any time.

To exercise any of these rights, please contact us at andrewparkerii@gmail.com. We will respond to your request within thirty (30) days.

7. California Residents — CCPA/CPRA Compliance

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including:

• Right to Know: You have the right to know what categories of personal information we collect, use, disclose, and sell (we do not sell personal information).
• Right to Delete: You have the right to request deletion of your personal information, subject to certain exceptions.
• Right to Correct: You have the right to request correction of inaccurate personal information.
• Right to Opt Out of Sale/Sharing: You have the right to opt out of the sale or sharing of your personal information. We do not sell or share personal information for cross-context behavioral advertising.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use and disclosure of sensitive personal information to what is necessary to perform the services.
• Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA/CPRA rights.

To submit a CCPA/CPRA request, please contact us at andrewparkerii@gmail.com with the subject line "California Privacy Request." We will verify your identity before processing your request.

8. Security Measures

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, use, alteration, and disclosure. These measures include:

• Encrypted data transmission using SSL/TLS protocols
• Access controls limiting information access to authorized personnel only
• Regular security assessments and updates to our systems
• Confidentiality agreements with all team members and contractors
• Secure password management practices
• Regular data backups with secure storage

While we take reasonable precautions, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security, but we are committed to promptly notifying affected clients in the event of a data breach that poses a risk to your rights and freedoms.

9. Third-Party Websites

Our website may contain links to third-party websites. This Privacy Policy does not apply to those websites, and we are not responsible for the privacy practices of third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected information from a child under 18, we will take steps to delete that information promptly.

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we update this policy, we will revise the "Last Updated" date at the top of this document. For material changes, we will provide additional notice, such as adding a statement to our website or sending an email notification.

12. Contact Us — Privacy Requests

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

• Privacy Contact: andrewparkerii@gmail.com
• Business Name: SummitBridge Virtual Services
• Address: 429 Shasta St, Desoto, TX 75115-1212
• Phone: 501-247-1400

This Privacy Policy was last updated on June 18, 2026.